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Our Online Personal Trainer FAQs


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1. How do I get started?  
Simple, Just click on the top register link and enter your information to start today!
2. Should I join a gym or workout in my home?  
You can choose to workout at home or in a gym, you can even switch back and forth. However, if you choose to workout in your home you will need to purchase our in home kit. Our In Home kit consists of 3 resistance bands, stability ball and a high quality mat for only $51.29.
3. If I don't know how to do an exercise, are all the exercises in the tutorial?  
When an exercise is listed in your routine there is a play button next to it so you know how to do the exercise. Also if your at the gym you can view the videos and everything on your mobile device.
4. How particular is the meal plan?  
We will tell you exactly what to eat and how much. Also if you have any questions on Nutrition you can just email us and we will respond quickly.
5. Can I try the 14 days without giving billing info?  
Yes you need to put your billing info to begin but don't be afraid if you don't like it just cancel your subscription in the Account Settings tab in your account, it's so easy and you will not be charged if you cancel within 14 days.
6. If I sign up can I cancel at any time or is it a year contract?  
We have 3 different membership packages. The minimum contract is a three month membership. The pricing and terms are as follows. All memberships are non refundable, For Free 14 day trial membership: Trial Member's credit card will be authorized and credit will be held for $38.85 during 14 day trial until trial member cancels trial. If not cancelled After 14 day free trial expires there is a 3 month (90 day) minimum membership which will be charged in one lump for $38.85. Monthly "Let's Do it Today" membership: There is a 3 month (90 day) minimum membership which will be charged in one lump for $38.85. after the 3 month(90 day) minimum, the member will be charged only $12.95 per additional month and may cancel anytime. Trainer Approved’s "I’m committed!" annual membership: Annual membership , $119.88 annually. Cancel any time.
7. How do you design a program not knowing my body fat and body type?  
You give us your height, weight, and body measurements which help us customize your program for you. Our trainers constantly monitor all of the accounts and make sure the program is always custom to all of the info you've given us.
8. Are workouts printable? How do I view them at the gym?  
Yes, The workouts and Diets are printable. The main concept of TrainerApproved is if you have a smartphone you can view your entire account on your smartphone. So you would just take your phone to the gym, follow your routine with watching the tutorials on your phone while your lifting. If you don't have a smartphone you can just print your routine and take it  with you. 
9. How do I cancel my membership?  
Log into your account and go to the settings tab on the top right corner. When you enter the settings tab you can cancel your subscription in there.
10. What is the refund policy for the Supplement store?  
There are no refunds. Only exchanges. ***If an item is expired or outdated we will exchange and ship you out the same product at no charge. ****For all other returns the product must be unopened. The customer will be charged a 15% restock fee and will be responsible for returning the product back to TrainerApproved.com.
11. How do I exchange or send back product purchased to the Supplement store?  
The customer will need to email Supplements@TrainerApproved.com to notify us of the issue and we will respond with simple return directions. ***If an item is expired or outdated we will exchange and ship you out the same product at no charge. ****For all other returns the product must be unopened.The customer will be charged a 15% restock fee and will be responsible for returning the product back to TrainerApproved.
12. Is there a graph of my progress?  
Once you start every 6 weeks you will be prompted to enter your measurements in your account. This is for our staff to monitor and make adjustments to your program and upon login give you occasional direction. You will be able to view your past measurements as well in this section which is in the my account tab.
13. Does the nutrition section come with a journal? Is it based on calories?  
We have a full nutrition section and we tell you exactly what to eat. But with many options and we follow a serving size style rather than counting calories. We teach you how to start eating wholesome and healthy foods that will keep your blood sugar levels at a steady level so we can minimize cheating. We don't have a food journal cause in our professional experience when a client gets so deeply involved were there writing everything down usually means there not following the nutrition section exact and eventually stop. And we want you to follow that section exact for maximum results.
14. Can I download the workout routine with tutorial to my ipod so I can take it with me to the gym?  
You can access TrainerApproved on your mobile device such as your iphone, Android, ipod touch(with wifi), Blackberry(etc). Also you can print your routine and Diet.
15. What forms of payment do you accept?  
We accept all major credit or debit cards. For the supplement store we accept all major credit or debit cards and paypal.
16. What if the videos don't play on my computer?  
If you have any wifi or dsl service along with the current flash player the videos should play. If you don't have flash player just visit http://www.adobe.com/ and download the most recent flash player for free.
17. What is the cost for the program after the free 14day trial?  
If the trial is not cancelled, After 14 days there is a 3 month (90 day) minimum membership which will be charged in one lump for $38.85 which when broken down it's 12.95 per month. Then after the three months it will turn into a month to month membership at a rate of $12.95 per month.
18. Are there differant settings for streaming the videos to my computer if I have a slow internet speed?  
We have a very complex auto detection system for our video playback. Our system will recognize your Internet speed and stream to you the most appropriate setting for streaming the videos to your computer. If you are not satisfied with our auto detect system you may also choose your quality of video playback in the player menu bar on the bottom of the player.
19. How do I access my account from my mobile device?  
Just visit www.TrainerApproved.com with the internet browser on your mobile device and it will automatically route you to our mobile site that your gonna love. It has access to your entire account.
20. Do I get the meal/nutrition plan with my free-14day trial?  
No you don't. The meal plan will be available to you once the 14-day trial is up and you're an actual member. When logged in you can always visit the nutrition section and upgrade to a member if you are in a rush to go full force with the program and begin your meal plan. For Beginners we actually like our clients following the workout program 2 weeks solid before started the meal plan so your body doesn't go through absolute shock.
21. I signed up with PayPal and after canceling my membership I got charged on my PayPal account, why did I get charged?  
    In our terms and conditions it states that TrainerApproved.com is not responsible for canceling PayPal subscriptions. Also as a courtesy during the cancelation process we guide you on the last step to PayPal by showing you a link to direct you to PayPal.      Moving forward so you don't get charged again you need to login to www.PayPal.com. Go to your profile menu and click the subscription or recurring billing menu and cancel your TrainerApproved.com subscription.  Sorry for the inconvenience. But we do our best to guide you to cancel your PayPal payments.  Paypal gives us no control on cancelling subscriptions. 
22. When do I get charged if I sign up for a Free Trial?  
You will get charged after the 14 day trial is over automatically. During the trial we just hold an authorization for three months dues.
23. How does the bodybuilding program work?  
      The bodybuilding program is a combination of both, our fat burning program and the gain muscle program. We start you off on the gain muscle program until you are satisfied with the amount of muscle you have gained. Then we will switch you to a fat burn program. That way you will have that sculpted bodybuilder look. If you are going to compete in a contest please let us know and we will guide you toward the competition date.
24. How can we get resistance bands and medicine ball workouts into the in gym routine?  
You chose to workout in the gym. Since you do have access to workout in the gym their won't really be resistance bands used cause you have access to a cable machine which is very similar and does deliver much better results. You will be using stability balls here and there so hang tight. Now, if you do have the craving to do a full on resistance band workout with stability ball on some days you can just workout at home. You can switch your workout location pretty easily. On the the top right select the "my account" tab and choose the "modify goals" link. In there you can select home or gym. Fill out the form and then choose continue. You may go back and forth as you please. P.S in one week were going to make this feature easier and better to use. To workout from home all you need is our in home kit unless you already have it. It consists of 3 resistance bands, a matt and stability ball and you can purchase the kit in our store.
25. How much does it cost?  
We have three different structures. 1) For Free 14 day trial membership: Trial Member's credit card will be authorized and credit will be held for $38.85 during 14 day trial until trial member cancels trial. If not cancelled After 14 day free trial expires there is a 3 month (90 day) minimum membership which will be charged in one lump for $38.85. 2)Monthly "Let's Do it Today" membership: There is a 3 month (90 day) minimum membership which will be charged in one lump for $38.85. after the 3 month(90 day) minimum, the member will be charged only $12.95 per additional month and may cancel anytime. 3) "I’m committed!" annual membership: Annual membership , $119.88 annually. Cancel any time. All memberships are non refundable.
26. What kind of personal trainer experience is Trainer Approved built with?  
Trainer Approved was built by master personal trainer Workout Johnny "trainer to the stars", along with 7+ top LA personal trainers. Our trainers have a mixture of certification which include the top certification NASM(National Academy of Sports Medicine). Our staff of trainer have over 15 years of experience each.        Trainer Approved was put to life on February 25th 2010. Trainer Approved was built to cater to everyone who would like a personal trainer without the added costs and hassles of a personal trainer. Also, we are sick of repeating non customized workout DVD's
27. What does the meal plan consist of?  
The meal plan will walk you through each meal and give you a wide range of choices on what to eat for your desired goals and body. We will teach you each meal including snacks and dessert. You will be eating generally about 5-6 times per day. Examples of the foods included are: meats and fish, complex carbohydrates such as yams, fibers such as cucumbers or zucchini and much more.
28. Can you customize a work out plan with my equipment at home?  
We dont know your equiptment so we would be uncomfortabe doing that. But, our in home program consists of different exercises that include the use of our in home kit. We wouldnt be able to effectively work the entire body with other equipment that doesn't include our kit. The Trainer Approved in home kit is only $53.99. This includes 3 resistance bands, a mat and stability ball.
29. Does a trainer come to your home or go to a gym with you?  
No, that is the great thing about Trainer Approved. You can workout whenever you like. The complete workout routine is given to you through our very extensive and very user friendly website.
30. Are we able to "pause" our membership?  
No sorry we don't have a pause policy that's why we keep our price so cheap.
31. Can I view my past workouts that i completed?  
All your past workouts can be found if you click on the "track your progress" tab in the middle of the title bar. Then all the way to the right there is a "activity calender" icon, click on it.
32. What would be the right supplement combination to take if I want to gain muscle quickly?  
#1 Protein drink- http://www.trainerapproved.com/details.php?products_id=141&categories_id=63 Use as a meal replacement when you don't have time to eat. and blend one packet with a tbspn of peanut butter. #2 Recovery Drink- http://www.trainerapproved.com/details.php?products_id=249&categories_id=63 Take this immediately after your workout. #3 Amino Acids- http://www.trainerapproved.com/details.php?products_id=307&categories_id=56 Take this in the morning and before bed time #4 Multi-Vitamin- http://www.trainerapproved.com/details.php?products_id=223&categories_id=19 Take one every day #5 L-Glutamine- http://www.trainerapproved.com/details.php?products_id=304&categories_id=56 Put a tspn of this in your protein drink or recovery drink #5 optional, Testosterone boost - http://www.trainerapproved.com/details.php?products_id=600&categories_id=54#bottom Take one with Breakfast and one with lunch

 

 


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